Terms & Conditions
Terms & Conditions do apply to all of our services. Our T&Cs of service will be sent to you as an attachment to your party quotation which will be emailed to you.
Travel Charges
Travel charges apply when we travel more than 5 miles beyond our registered business address to the party destination.
Charges incrementally increase between 5 > 10 miles & 10 > 15 miles.
We do travel up to 15 – 20 miles from our registered business address for a minimum booking of 6 teepees and / or a minimum booking charge of £200 or over. Travel charges will also apply.
Travel charges will be calculated and will be seen separately on the booking quote.
How do I pay?
Payment is easy through our secure online payment system SQUARE . Through SQUARE we will send you an email with our itemised quotation which contains a link to our online payments system.
To secure your sleepover party date we request a £50 deposit which will cover us for any damages which occur during the rental period. We will return your deposit within 48 hours of receiving your account details, we’ll request these when we come to collect the sleepover party.
The deposit will not be refunded should any damage occur. Our Terms and Conditions document defines what is considered to be damage. This will be sent out to you along with our itemised quotation.
No less than 10 working days prior to your party date we will require payment in full or the remaining balance.
All payments are to be paid via our SQUARE booking system. links for secure payment are on the quotation.
Payment are via Apple Pay, Credit or Debit Cards
Allergies & Inclusive Requirements.
If any party guests have specific allergies or disabilities please inform us, we love to accommodate everyone but we fully understand not everyone is the same. We will work with you to do everything we can to accommodate any special requirements to make your party enjoyable for everyone.
What time will you arrive to set up?
We will work with you to agree a suitable time but we’d like to be with you no later than 4 ‘o’clock on the day of your booking, we will contact you prior to our arrival with an estimated arrival time.
How long does it take to set up?
This is very dependent on the details of your party plan but we would like to have completed our pitches for you within 1 hour of arrival.
When will you collect your party pitches?
We will aim to arrive at your party location by 10’o’clock the following day, we will contact you prior to our arrival with an estimated arrival time.
How much space to allow for your party pitches?
A single party pitch consists of 1 tepee, mattress and accessories, a pitch will be 1.2m wide X 2.2m long, we leave approximately 20cm between each party pitch. We can send you our typical layout plan drawings should you require.
Our double tepee as seen in our Romance theme measures 2m wide X 2.5m long X 2.1m high.
Our Bell Tents are 5m overall diameter however require a minimum free area of 6m to allow for the guide ropes to be pegged out.
Is there anything I need to do before you arrive?
We would like you to remove any children, pets, grandparents, furniture, and other obstacles from your party destination leaving sufficient clear space for us to pitch up. It would be appreciated if you could give the party area a quick tidy up so we’re ready to go when we arrive.
Please be mindful that our team will not be able to help you move obstacles including furniture and people or clean for you.
Do I get to keep anything?
Other than consumables everything we provide as part of our service is to be returned.
If you have any more questions or queries please do not hesitate to give us a call or use the link below to send us an email.